Refund Policy

Last updated: August 2026

This Refund Policy applies to services and digital products purchased from Devastrix.

1. Service Projects

  • Deposits paid to begin a project are non-refundable once work has started, as they cover time and resources already committed.

  • If a project is cancelled before work begins, [full/partial] refund of the deposit may be issued at our discretion.

  • Fees for completed milestones or delivered work are non-refundable.

2. Digital Products

Digital products (e.g., macros, templates, downloadable tools) are non-refundable once downloaded or accessed, due to the nature of digital goods, except where the product is materially defective or not as described.

3. Requesting a Refund

To request a refund, contact us at [your contact email] within [X] days of purchase, including your order details and reason for the request. We'll review each request individually.

4. Non-Refundable Circumstances

  • Change of mind after work has begun or a digital file has been delivered

  • Delays caused by the client's failure to provide timely feedback, content, or access

  • Dissatisfaction with a completed deliverable that meets the originally agreed scope

5. Chargebacks

Please contact us directly before filing a chargeback with your bank or payment provider — we're happy to resolve issues directly wherever possible.

6. Contact

Refund questions can be sent to info@devastrix.com

Devastrix